WHAT PERSONAL INFORMATION WE COLLECT
We only collect personal information from you if it is relevant to our relationship with you and necessary to provide our services. Various pages on this website invite you to provide personal information. When you register your interest or purchase products on-line, the personal information we collect includes your name, billing and delivery addresses, delivery instructions, credit card details, email address, contact phone numbers, address, confirmation that you are over 18, details of your operating system and some statistical information about your household. If you are an Clareville Kiosk customer, we may ask you for your user name, password, driver’s license number, date of birth and mother’s maiden name for the purpose of identifying you over the telephone. We also hold details of the services we provide to our customers, such as usage details. If you choose not to provide us with personal information, we may not be able to provide you with the services you require.
HOW WE COLLECT PERSONAL INFORMATION
WE DO NOT COLLECT INFORMATION FROM CHILDREN
To sign up to an Clareville Kiosk contract and select a plan, you must be at least 18 years old. In all other cases, for example if you use the Contact Us form, no information may be submitted to us by persons under the age of 13 without the consent of a parent or legal guardian.
HOW WE USE PERSONAL INFORMATION
We only use your personal information for the purpose for which we collected it in the first place – that is to provide you with our goods and services. We do not use your information for direct marketing purposes. We limit our use and disclosure of your personal information to those uses which are necessary to provide our services to you.
WE DO NOT SHARE YOUR PERSONAL INFORMATION
We do not share, sell or trade personal information to anyone else. In some circumstances it may be necessary to disclose your information to our third party service providers, such as a call centre provider. In all cases, we ensure that your information is secure and that you are afforded the same level of privacy protection.
YOUR PERSONAL INFORMATION IS SECURE
There are always risks with providing personal information, whether in person, by phone or over the Internet. No technology is completely safe, tamper-proof or hacker-proof. However, we take considerable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification and disclosure. We use up-to-date techniques and processes, which are consistent with current industry standards to keep your personal information secure and confidential.
YOUR CREDIT CARD DETAILS
All your credit card information is transmitted to our secure server through a multi-layered encryption mechanism so that no-one can intercept or tamper with your information as it passes over the Internet. We frequently review and update our security systems to ensure that your credit card details are afforded among the best standards of protection available.
IDENTIFYING YOURSELF OVER THE PHONE
So we can ensure that you are who you say you are, if you contact us by phone, we will ask you to provide identifying information such as your user name, password, mother’s maiden name and driver’s licence number. If you are unable to provide this information, we may not be able to provide the service you require.
EMAIL AND SPAM
Our service is an Internet based service and, as such, we endeavour to ensure that all communications are by Internet. The service we provide our clients includes on-line access to usage details and accounts. Where possible, we only contact our customers by email. The information we send our customers sometimes includes information about other services we provide. If we send information of this type to you, we provide you with the opportunity to let us know if you do not wish to receive this information in the future.
HELP US TO ENSURE WE HOLD ACCURATE INFORMATION
We take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on you. We recommend that you let us know if there are any errors in your personal Information and keep us up-to-date with changes to personal information such as your name or address.
You have a right to access your personal information. This is subject to some exceptions allowed by law. If you would like to access your personal information you can make a request by emailing us [email protected] This service is free unless the personal information you request requires significant preparation time. Before we act on requests of this nature, we will tell you how much this service will cost. We will respond within 30 days.
WHAT TO DO IF YOU THINK WE HAVE MADE A MISTAKE
We are committed to the protection of your privacy and our policies, processes and systems have been developed with this intent. However, errors do occur sometimes. If you think we have not lived up to our commitment, we invite you to contact us. Our objective is to respond to any complaint within 7 days. Where we have not met our privacy commitments, we will apologise and take reasonable action to correct the practice or omission which led to the error. If we cannot resolve your concern to your satisfaction, you can refer the matter to the Privacy Commissioner on 1800 023 985.
HOW TO CONTACT US
For more information about our commitment to protecting your privacy, please contact us